Sales Administrator

Plymouth, MI, US

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Job Overview

The Sales and Warranty Administrator must have experience in specialty vehicles, customer service, and dealer support. You must also possess excellent organizational and record-keeping skills, attention to detail, and problem-solving aptitude.

The goal is to ensure that our sales and warranty organization provides safe, efficient, world-class service that exceeds our customers' expectations.

About the Company

Optimal-EV is bolting into the commercial EV sector with industry-leading performance, features, comfort, and durability. We integrate the best components through world-class partnerships. The Optimal-EV advantage ensures your zero-emission commercial or shuttle bus fleets exceed expectations and deliver an unparalleled experience for companies, transit agencies, and passengers.

Responsibilities for Sales and Warranty Administrator

  • Establish, develop, and maintain positive business and customer relationships.
  • Correctly and efficiently key in sales orders, release products, follow up with sales and customers.
  • Liaison between sales management and the customer, helping to resolve order processing problems.
  • Work closely with the Sales Managers to develop efficient procedures that are in accordance with company policies for the entire sales department.
  • Expedite the resolution of customer problems and complaints to maximize satisfaction.
  • Coordinate sales efforts with team members and other departments.
  • Overseeing warranty claims and ensuring they are resolved quickly and efficiently
  • Communicating with customers and dealerships to resolve issues
  • Maintaining accurate records of warranty claims and their resolution
  • Preparing and processing warranty documentation according to manufacturer guidelines
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Continuously improve through feedback
  • Go above and beyond for each and every customer

Qualifications for Sales and Warranty Administrator

  • Customer service skills to listen to customer's concerns and address their needs.
  • Interpersonal skills to work with various people daily, build relationships, and network.
  • Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale.
  • No drug or alcohol-related driving incidents in the last 3 years

Preferred Skills for Sales and Warranty Administrator

  • Proven experience as a sales and warranty administrator in the commercial, transit and retail bus industry preferred.
  • Excellent knowledge of MS Office.
  • Familiarity with CRM practices and warranty systems and the ability to build productive business professional relationships.
  • Highly motivated and target-driven with a proven track record in sales.
  • Prioritizing, time management, and organizational skills.
  • Relationship management skills and openness to feedback.
  • Previous experience in a start-up environment is a plus.
  • Candidate cannot have a binding non-compete from another competitor/company.

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