Warren
Key Responsibilities
- Be a specialist on the Used Vehicle Market including product, customer, and competition in the segment.
- Main point of contact for our client (Motor Manufacturer) and Dealer Warranty operations
- Coordinate and meet with internal and external groups focused on the Dealer and Customer Experience.
- Manage integration into existing corporate interfaces/systems related to Dealer and Customer assistance, Chat, Recall/Field actions tracking and Brand compliance.
- Perform data analytics related to dealer retail sales, profitability, identify trends, and audit Dealer Compliance
- Build and maintain high trust relationships and networks of business contacts while acting with integrity and a respect for others and an ability to demonstrate teamwork.
- Collaborate with other members on Pre-Owned team to improve the consumer and dealer experience across all touch points.
- Identify, and pursue pre-owned best practices to share with field and dealers.
- Will also need to effectively communicate tools, programs and information to both the field and Central Office leadership.
Qualifications/requirements
- Bachelor's degree or equivalent experience
- 4 years in sales and customer service
- Automotive Experience in either field or retail operations or both – preferred.
- Excellent oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly.
- Excellent time management skills – the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal.
- Highly proficient in the use of Excel, Power BI, etc...
- Excellent project management skills and the proven track record to manage multiple projects at any given time
- Ability to deal with ambiguity and take charge to get things done
- A consumer-centric, results-driven mentality
- Dealer/field Fixed operations experience (recommended)
- Dealer/field Finance and Insurance experience (recommended)