Warren
Job Description
Develop, author, and proofread customer literature (owner's manual) information
Author and manage customer literature content in OEM's content management system
Research content using technical product information, fact sheets, and communicating with engineering subject matter experts
Ensure customer literature accurately incorporates feedback received from engineering, marketing, and customer literature team members
Work with safety, legal, and regulatory coordinator to identify required safety, legal, and regulatory text
Work with proofer/editor to ensure the text meets requirements of OEM's global writing style guidelines
Perform on-vehicle, bench, and virtual validations to verify correct vehicle content and review findings with engineering and customer literature team when necessary
Perform additional authoring, data coordination, composition, or other support tasks as needed
Maintain business records and documentation for changes and/or updates to customer literature text and ensure this information remains accessible per OEM record retention policy
Complete assigned work according to established production schedule and report unresolved content-related concerns
Attend meetings as required and observe all established team processes
Required Qualifications
Bachelor's degree in related discipline or equivalent technical experience
Proficient with Microsoft Office
Technical writing experience and strong command of the English language
Ability to multi-task and manage multiple initiatives without direct supervision
Strong organizational skills and attention to detail
Strong time management skills and the ability to work in a production-based environment with adherence to strict delivery schedule timing
Ability to clearly communicate complex subject matter - both orally and written
Self-starter with strong interpersonal skills and ability to work effectively and harmoniously with others
Innovative mindset
Ability to work efficiently and effectively in both virtual and in-person work environments
Ability to demonstrate OEM's cultural behaviors (Win with Integrity, Commit to Customers, Innovate and Embrace Change, Speak Fearlessly, Move with Urgency, Be Inclusive, Lead as One Team, and Own the Outcome)
Ability to navigate in a global environment, understanding diversity, equity, and inclusion
Preferred Qualifications
Automotive knowledge
Experience authoring automotive-related customer literature
XML authoring experience
Project management experience
Experience with OEM's Global Service Authoring (GSA) or other content management systems
