Avon Lake, OH, US
Position Description:
Serve as the first line of defense regarding vehicle quality, directly impacting customer satisfaction and brand reputation.
Provide critical on-site engineering support to the assembly plant, addressing Wiring/EDS issues related to warranty, First Time Through (FTT), ergonomics, Stop Ships/Stop Builds, quality campaigns, and various product audits.
Support End-to-End (E2E) warranty transformation by performing daily warranty claim triage and binning within the IRIS and SIMPSN systems.
Leverage warranty data, connected vehicle data, and internal plant metrics (End-of Line and QLS) to identify emerging issues and lead cross-functional teams in root cause analysis.
Implement robust Interim Containment Actions (ICA) and Permanent Corrective Actions (PCA) to safeguard production and the customer. Prepare and present structured problem-solving documentation (e.g., 8D, A3, 5 Why, Fishbone) to drive collaborative issue resolution. Present technical findings and status updates in key plant forums, including Functional Quality Reviews (FQR), Director Quality Reviews (DQR), and Vehicle Quality Reviews (VQR).
Lead the Variability Reduction Team (VRT) for FH sub-systems, collaborating closely with Manufacturing, Product Development (PD), and Site Technical Assistance (STA).
Facilitate complex vehicle diagnostics and resolve electrical issues identified during in-plant testing or final inspections.
Manage assigned minor product launches in strict alignment with functional and plant leadership objectives.
Initiate and manage Worldwide Engineering Release System (WERS) Concerns (CR) and Alerts for design changes, while supporting plant trials and Plant Change implementation meetings
Skills Required:
Electrical Wiring - Excellent leadership, teamwork, communication, and organizational skills with the ability to influence cross-functional teams. Self-starter with ability to work autonomously.
Experience Required:
5 years of experience in Product Development/Quality/Program/Manufacturing Engineering in a fast-paced automotive environment.
Education Required:
Bachelor's Degree
Position is onsite
