Warren
Job Description:
- Position is 100% remote. It is open to candidates to be on company's W2 pay. It is not open for C2C or sub-vending.
- Primary focus is centralizing OEM Energy's knowledge base and creating a single source of truth for customer-facing and internal information.
- Responsible for ensuring data integrity, usability, and accessibility across multiple teams.
- Role supports a highly cross-functional environment, partnering with customer success, customer care, and external vendors.
- Need is driven by the lack of a centralized knowledge repository and the desire to establish governance and database hygiene processes.
- This is not a Learning Management System (LMS) role and not a Technical Writer position.
Job Responsibilities:
- Collaborate with cross-functional teams and third-party vendors to gather, organize, and maintain knowledge assets.
- Review content for accuracy, update outdated information, and remove obsolete content.
- Establish governance standards and maintain database hygiene.
- Track knowledge base effectiveness through accuracy, usage, findability, and overall impact metrics.
- Weekly meetings with leadership to review progress and priorities.
- Workload will be high initially while information is centralized, with periodic spikes as new products launch or vendor relationships are introduced.
Requirements:
- 5 years of experience in Knowledge Management, Content Operations, Documentation Management, or similar fields.
- Bachelor's degree preferred but not required; equivalent experience with a high school diploma is acceptable.
- Strong knowledge management architecture experience preferred over technical writing experience.
- Renewable energy or EV industry experience is a plus.
- Additional relevant backgrounds may include telecom, banking, insurance, and healthcare environments with complex documentation and customer-support ecosystems.
Hiring Manager's Top Skills:
- Program Management
- Knowledge and Information Management
- Technical Communication
